Bustikated

Equal parts geeknobabble & jackassery

Apple Customer Service Strikes Again

Posted by BM5k on September 07, 2007 at 07:46 AM

Some of the people I work with aren’t into the whole Think Different thing. They are die hard PC users. The kind of people that wouldn’t buy an Apple product if Microsoft went out of business. I can’t believe all the grief I’ve already gotten from these guys over the iPhone price drop.

I bought 2 4gig iPhones. One for myself, and one for the wifey. So I’m out 400 bucks, or so they say. My opinion is that I wouldn’t have spent the money if I didn’t think it was worth it. But, it still stings with the unprecedented price drop so soon after initial release. To paraphrase Steve, “shit happens.”

Apparently even Steve himself is no longer satisfied by that sentiment. In a letter released today, his Steveness has decreed once again that customer satisfaction is the number 1 priority at Apple.

Therefore, we have decided to offer every iPhone customer who purchased an iPhone from either Apple or AT&T, and who is not receiving a rebate or any other consideration, a $100 store credit towards the purchase of any product at an Apple Retail Store or the Apple Online Store. Details are still being worked out and will be posted on Apple’s website next week. Stay tuned.
Tags: Apple, iPhone
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